FAQ

The credit card can be rejected for one of the following reasons:

The card may have expired. Check the validity date to avoid this problem.
You may have reached your card's spending limit. Check with the bank that the limit for the amount allowed to make purchases has not been exceeded.
Make sure you have entered all card details correctly.

If after all these checks you are unable to complete the purchase, contact your bank to resolve the problem.

Yes, the data are transmitted in encrypted form to the payment gateway with an SSL protocol, thus offering the customer maximum protection and security in payments.
Once the Gateway has confirmed the authenticity of the card, the charge is made. Otherwise the order is canceled.
The goods will be shipped once payment is received. Payment is considered received when the amount paid by the buyer is deposited in the seller's account.

If for any reason you need to change an order, there is a limited time frame within which you can change an order.
You can change it within 10 minutes after your purchase.
This includes changing the type of delivery selected, the delivery address, the payment method or the items purchased.

1. SEND AN ORDER CHANGE EMAIL
If you have decided to change your order and you still have time, send an email to ordini@modasexy.it with the subject:

CHANGE ORDER NUMBER #Id order

Specifying:
Purchase: Model, size, color and price
I change with: Model, Size, color and price

2. SEND A SHIPPING ADDRESS CHANGE EMAIL
If you need to change your shipping address send an email to ordini@modasexy.it with the subject:

CHANGE SHIPPING ADDRESS ORDER NUMBER #Id Order

Send us the correct address where to ship the goods

Modasexy will refund the Customer the sums paid for the purchase of the Returned Products no later than 14 days from the day on which the Seller was informed of the decision to exercise the right of withdrawal, provided that the Seller has already received the return of the goods. or that the Customer has provided him with proof of having already shipped the goods, being able, until then, to withhold the reimbursement.
Modasexy will use the same payment method used for the purchase for the re-credit.

For further questions check the terms and conditions of use page.

Terms & Conditions